Frequently Asked Questions

General

Do you sell by the box or by the unit?

WE SELL BY THE BOX OR BY THE POUND DEPENDING ON THE CUT OF MEAT.

What are your operating hours?

EL TORO LOCO DISTRIBUTION CENTER IS OPEN MONDAY-SATURDAY 7AM-6PM. PLEASE SEND US AN EMAIL AND WE WILL RESPOND TO YOU WITHIN 48 HOURS.

What if I am unsatisfied with my order?

SINCE THE SHIPPING OF OUR PRODUCTS IS INHERENTLY TIME SENSITIVE, WE DO NOT ACCEPT RETURNS TO OUR FULFILLMENT CENTER. IF YOU RECEIVED A PRODUCT THAT DID NOT LIVE UP TO OUR WAGYU MAN COMMITMENT, OUR CUSTOMER SERVICE REPRESENTATIVES WILL WORK WITH YOU TO CREATE A FAIR OUTCOME.

Shipping and returns

How do you ship your items?

WE SHIP OUR ITEMS USING USPS, UPS, DHL, AND FEDEX.

Is it safe to shop with you?

ABSOLUTELY! WE ARE TIRELESSLY COMMITTED TO PROVIDING A SAFE AND SECURE ONLINE SHOPPING EXPERIENCE SO THAT YOU CAN SHOP WITH CONFIDENCE.

Help I did not receive my products?

IF YOU DO NOT RECEIVE YOUR PRODUCTS WITHIN THE ESTIMATED DELIVERY TIME, PLEASE DROP US AN EMAIL AND WEWILL INVESTIGATE THE MATTER IMMEDIATELY. FOR MORE INFORMATION ON REFUND POLICY.

How do I contact support?

PLEASE SEND US AN EMAIL TO ELTOROLOCOMEATDISTRIBUTION@GMAIL.COM AND WE WILL RESPOND TO YOU WITHIN 48 HOURS. YOU CAN ALSO REACH SUPPORT BY CALLING OUR DISTRIBUTION CENTER AT (305) 800-6328.

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